Technical support - for IGEL OS - Standalone License (upsell) - volume - 1000-9999 licenses - for existing customers who do not want to migrate to OS11 Priority/Plus Subscription - phone consulting - 3 years - 24x7 - response time: 2 h
Igel Software Maintenance Priority Plus - technical support - for IGEL OS - 3 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Software Title
IGEL OS
License Type
Standalone License (upsell)
License Pricing
Volume / 1000-9999 licenses
Licensing Details
For existing customers who do not want to migrate to OS11 Priority/Plus Subscription
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Software
Software Title
IGEL OS
Installation Type
Locally installed
License Type
Standalone License (upsell)
License Pricing
Volume / 1000-9999 licenses
Licensing Details
For existing customers who do not want to migrate to OS11 Priority/Plus Subscription
Details
Service & Support
Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Phone consulting - 3 years - response time: 4 business hours - availability: business hours / Monday-Friday - non-critical ¦ Web support - 3 years ¦ Technical support - 3 years - 15 named contacts ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years
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