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Technical support - for DNA-C-15M-A-5Y - Cloud License - 15 Mbps - for Cisco DNA Advantage - phone consulting - 5 years - 24x7
| Main Specifications | |
|---|---|
| Product Description | Cisco Solution Support - technical support - for DNA-C-15M-A-5Y - 5 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Service Availability | 24 hours a day / 7 days a week |
| For part number(s) | DNA-C-15M-A-5Y |
| License Type | Cloud License |
| License Qty | 15 Mbps |
| Licensing Details | For Cisco DNA Advantage |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| For part number(s) | DNA-C-15M-A-5Y |
| License Type | Cloud License |
| License Qty | 15 Mbps |
| Licensing Details | For Cisco DNA Advantage |
| Details | |
| Service & Support | Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Phone consulting - 5 years - response time: 1 hour - availability: business hours / Monday-Sunday - severity level 3/4 ¦ Phone consulting - 5 years - response time: next business day - availability: after business hours / Monday-Sunday - severity level 3/4 ¦ E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years |
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